Shipping policy
Shipping Policy
Last updated: September 28, 2026
1. Where we ship
Flowna ships within the United States only. We do not ship internationally at this time.
2. Shipping options and costs
- Standard shipping: FREE on all US orders. Orders typically arrive within 5–11 business days of purchase.
- Express shipping: $5.99. Select Express at checkout for faster delivery; the estimated delivery date is shown at checkout.
3. Processing time
Orders are typically processed within 1–3 business days (Monday–Friday, excluding US holidays). This processing time is included in the 5–11 business day standard delivery estimate. Delivery times are estimates and are not guaranteed; carrier delays, weather or high order volume can occasionally slow deliveries.
4. Order tracking
You will receive a tracking link by email as soon as your order ships. If you have not received tracking information within 3 business days of ordering, contact us at contact@flownayoga.com.
5. Multiple packages
Items from the same order may ship separately and arrive on different days (for example, the items in The Flow Kit). You will receive tracking information for each shipment.
6. Incorrect address
Please double-check your shipping address at checkout. We are not responsible for orders delayed or lost because of an incorrect or incomplete address. If you notice an error, email contact@flownayoga.com as soon as possible and we will do our best to update it before your order ships.
7. Lost or missing packages
If tracking shows your order as delivered but you have not received it, please check with neighbors and your local carrier first. If the issue is not resolved, contact us at contact@flownayoga.com within 7 days of the delivery date and we will investigate.
8. Customs and duties
We ship to US addresses only, and you should not be asked to pay customs duties or import fees on delivery. If a carrier ever asks you for such a fee, please contact us at contact@flownayoga.com before paying.
9. Returns
You can request a return within 30 days of delivery for unused items. See our Returns & Refund Policy.
10. Contact
Questions about your shipment? Email contact@flownayoga.com. We reply within 1–2 business days (Monday–Friday).