Refund policy

Returns & Refund Policy

Last updated: September 28, 2026

30-day returns

You have 30 days after your order is delivered to request a return. To be eligible, your item must be unused and in the same condition you received it, with tags and in its original packaging. Please keep your order confirmation or another proof of purchase.

How to start a return

Email us at contact@flownayoga.com with your order number and the item(s) you would like to return. Please do not send anything back before contacting us: items returned without an approved return request cannot be accepted.

Once your return is approved, we will email you the return address and instructions. Please do not send items back before your return is approved, as unannounced packages cannot be processed.

Damaged, defective or wrong items

Please inspect your order when it arrives. If an item is defective, damaged, or not what you ordered, email contact@flownayoga.com as soon as possible (a photo helps) so we can make it right.

Non-returnable items

Used items and gift cards cannot be returned. Sale items cannot be returned. If you have a question about a specific item, contact us before you buy.

Exchanges

The fastest way to get a different item, color or size is to return the item you have and, once the return is approved, place a separate order for the new item.

Refunds

We will email you once we have received and inspected your return to let you know whether your refund is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take some additional time to process and post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at contact@flownayoga.com.

Contact

Questions about returns? Email contact@flownayoga.com. We reply within 1–2 business days (Monday–Friday).